This page is maintained by The Hormone Method to explain how we handle the personal and health information you share with us inside the app. We treat your data the way we would want our own held, privately, with purpose, and only for as long as it is useful to you.
Who we are
The Hormone Method is a women's hormone health platform based in Dubai, United Arab Emirates. When we say "we" or "us" on this page, we mean The Hormone Method and the small team that operates it.
What we collect
- Account information you provide, name, email, language, profile photo, and your chosen tier.
- Health and lifestyle inputs you log yourself, cycle dates, symptoms, sleep, wellbeing, measurements, weight, meals, workouts, habits, progress photos, body and skin scan images.
- Quiz responses, check-in submissions, community messages, and any notes you send to your coach.
- Basic technical information required to run the app, such as authentication tokens, device type, and error logs.
- Optional analytics and marketing information about page visits and interactions, collected only after you consent to analytics cookies.
Why we hold it
- To give you a personalised programme, tracking and insights.
- To let your coach review your progress when you are on a coached tier.
- To provide the community, messaging and booking features.
- To keep the service secure, prevent misuse, and improve the product.
Where it lives
Your data is stored on managed cloud infrastructure operated by our hosting and database providers, protected by row level security so that each account can only reach its own records. Coaches and admin staff can only see data belonging to clients assigned to them.
Sharing
We do not sell your data. We share it only with the service providers we need to run the app, hosting, database, authentication, storage, email, and payment processing. Each of these providers processes your information on our instructions and under their own security controls.
Your choices
- You can update your profile and preferences from the app at any time.
- You can request a copy of your data, or ask us to delete your account and the information tied to it, by emailing us at the address below.
- Some records, invoices, safety logs, may be retained for a limited period after deletion where the law requires it.
Sensitive health data
The Hormone Method is a wellness and coaching platform, not a medical provider. Anything you log is for your own tracking and for your coach's guidance. It is not a diagnosis, and it is not shared with any insurer or third party without your explicit consent.
Contact
For any question about your data, write to thehormonemethodd@gmail.com.